Order Placement & Payment

(1) What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), and PayPal payment plans.

(2) Why doesn’t the coupon code work?

If your coupon code does not work, it is probably out of date. Kindly please use the coupon within the valid period.

(3) Are the prices inclusive of taxes?

Yes, our prices include all applicable taxes. There are no hidden fees or additional costs.

(4) Will my payment data be transmitted securely?

Yes, we use secure SSL encryption to ensure the security of your payment details during the transaction process.

(5) When will my payment be debited?

Your payment will be debited immediately after the order is completed. You will receive an order confirmation e-mail as soon as the payment is successfully processed.

(6) Military Discount

At Heybike, we salute the bravery and dedication of the military community and thank you for your service. Upon receipt of the valid military documentation via email at [e-mail], our team will process the verification and then send a unique discount code for £50 off.

The military discount applies to active-duty military personnel, veterans, and their immediate family members. The discount code is valid for one-time use only and cannot be combined with other promotional offers. For more details, please visit https://heybike.co.uk/pages/military-discount. 

We are always glad and happy to help you. If you have any questions, please feel free to contact us at [e-mail].