We advise following the pre-ride safety checklist before every ride and after every 25-45 miles (40-72 km).
| Problems | Possible Causes | Solutions |
|
The bike does not turn on. |
1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated in tray 4. Brakes are applied 5. Blown discharge fuse |
1. Charge the battery 2. Clean and repair connectors 3. Install battery correctly 4. Disengage brakes 5. Replace discharge fuse |
|
Irregular acceleration and/or reduced top speed |
1. Insufficient battery power 2. Loose or damaged throttle 3. Misaligned or damaged magnet ring |
1. Charge or replace the battery 2. Replace throttle 3. Align or replace magnet ring |
|
The motor does not respond when the bike is powered on. |
1. Loose wiring 2. Loose or damaged throttle 3. Loose or damaged motor plug wire 4. Damaged motor |
1. Repair or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace |
|
Reduced range |
1. Low tire pressure 2. Low or faulty battery 3. Battery discharged for a long time without regular charges, aged, damaged, or unbalanced 4. Brakes rubbing |
1. Adjust tire pressure 2. Check connections or charge battery 3. Balance the battery; Contact Tech Support if range decline persists 4. Adjust the brakes |
|
The battery does not charge. |
1. Charger not well connected 2. Charger damaged 3. Battery damaged 4. Wiring damaged 5. Blown charge fuse |
1. Adjust the connections 2. Replace 3. Replace 4. Repair or replace 5. Replace charge fuse |
| The wheel or motor makes strange noises. |
1. Loose or damaged wheel spokes or rim 2. Loose or damaged motor wiring |
1. Tighten, repair, or replace 2. Reconnect or replace motor |
We are always glad and happy to help you. If you have any questions, please feel free to contact us at support.uk@heybike.com.
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