Other Common Problems

We advise following the pre-ride safety checklist before every ride and after every 25-45 miles (40-72 km).

Problems	Possible Causes	Solutions
The bike does not turn on.	1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated in tray 4. Brakes are applied 5. Blown discharge fuse	1. Charge the battery 2. Clean and repair connectors 3. Install battery correctly 4. Disengage brakes 5. Replace discharge fuse
Irregular acceleration and/or reduced top speed	1. Insufficient battery power 2. Loose or damaged throttle 3. Misaligned or damaged magnet ring	1. Charge or replace the battery 2. Replace throttle 3. Align or replace magnet ring
The motor does not respond when the bike is powered on.	1. Loose wiring 2. Loose or damaged throttle 3. Loose or damaged motor plug wire 4. Damaged motor	1. Repair or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace
Reduced range	1. Low tire pressure 2. Low or faulty battery 3. Battery discharged for a long time without regular charges, aged, damaged, or unbalanced 4. Brakes rubbing	1. Adjust tire pressure 2. Check connections or charge battery 3. Balance the battery; Contact Tech Support if range decline persists 4. Adjust the brakes
The battery does not charge.	1. Charger not well connected 2. Charger damaged 3. Battery damaged 4. Wiring damaged 5. Blown charge fuse	1. Adjust the connections 2. Replace 3. Replace 4. Repair or replace 5. Replace charge fuse
The wheel or motor makes strange noises.	1. Loose or damaged wheel spokes or rim 2. Loose or damaged motor wiring	1. Tighten, repair, or replace 2. Reconnect or replace motor

We are always glad and happy to help you. If you have any questions, please feel free to contact us at [e-mail].